General terms and conditions

1. General

The general conditions of the website have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The sales conditions determine the rights and obligations of customers when ordering products available on the website, as well as the business relationship between the provider and the customer.

The entire content of the website, regardless of its format (text, images, movies, sounds, etc.) is protected by copyright. The provider and / or the person listed under individual content is the holder of all copyright for the content of the website. By publishing the content on the website and enabling the use of the website, the provider does not waive his or her copyright. The content on the website may not be used for any purpose other than the user’s personal viewing, unless the provider has previously and explicitly agreed otherwise in writing. In case of abuse, the user is criminally and materially liable.

By using the website, the user accepts and agrees with all the provisions of these general terms and conditions. If you do not agree with these general terms and conditions, we urge you to stop accessing the website immediately.

2. Website operator

The operator of the website and the provider of products is DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA, Trg Prekomorskih brigad 1, 1000 Ljubljana (hereinafter: the Association)

The association is entered in the court register of the District Court in Ljubljana and is liable for VAT.

Registration No: 2244110000, Tax No: SI33976155

Bank account: IBAN SI56 6100 0001 0139 854 (DELAVSKA HRANILNICA d.d.)


3. Online store

To shop in the online store managed by the DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA, the user can access it via the link

Unless the provider-seller and the user-buyer (hereinafter both referred to as ‘parties’) agree otherwise, these general terms and conditions are an integral part of their mutual contractual relationship for the supply of goods (hereinafter: the ‘sales contract’).

By placing an order in the online store, the user confirms that he or she fully understands and accepts these general terms and conditions.

To purchase in the online store via the aforementioned link, the user must register.

The provider is not liable for any loss, damage or costs incurred due to non-performance or delay in the fulfilment of obligations that may occur due to an event or circumstances beyond the provider’s control, including but not limited to force majeure, interruptions in electricity supply, equipment deficiencies, etc.

All the information published on the website, e.g. product descriptions, specifications, and photos are approximate. The provider reserves the right to make minor changes to the product description without the obligation to inform users.

The offers on the website are limited in time and quantity as published on the website. The stated quantities of products in stock are informative and are subject to change without notice. The provider can limit the maximum number of an individual product that may be purchased per user and thus provide its users with a fair shopping environment.

4. Ordering products and informing about prices

As a customer, you can see and order the products on the website. The offer is available to both individuals and legal entities.

By clicking on the “order now” button during the ordering process, you confirm that you fully understand and agree to the terms of business. After completing the order on the website, you will receive an email with all the details of your order and delivery information.

All prices on the website are expressed in euros (EUR) and include value added tax (VAT). The provider may change the price of the item in the offer without prior notice. The provider sells the products for a fee; in the event that a product is mistakenly listed as free, the provider is not required to provide this product to the user free of charge.

The purchase contract is considered concluded with a notice of delivery of the order; the notice is written in the Slovenian language and stored by the Association. You can receive it upon written request; send your request to

5. Purchase process

Shopping cart

The shopping cart site shows the products that you added to the shopping cart while browsing the online store. To remove a specific product from your shopping cart, click on the “Remove” link next to the product. To add a specific product to your cart, you need to click on the “Continue Shopping” link. Click on the mentioned link to return to the online store.

Complete your order by clicking on the “Complete order” button.

If the order has been successfully completed, the text “We have received your order” will appear on the website. In addition, you will receive an email with order details to the email address you entered when registering.

Confirmation of the order

Upon completion of the order, you will receive an e-mail with the details of the order to the e-mail address you entered when ordering. In the mentioned e-mail, you will also be informed that in case of any questions, you can write to us to the e-mail address

Sending goods

DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA prepares the goods for dispatch within the agreed time and sends them to the submitted address. In the event of an unexpected extension of the delivery time for a longer period than specified in the Terms of Business, the buyer is notified by e-mail.

6. Order cancellation

The customer has the right to cancel the order until he or she receives notification of the order being shipped to the provided e-mail address. Upon receipt of the said dispatch notice, the order may no longer be cancelled. Partial order cancellation is not possible.

7. Final confirmation of the order

Once you confirm the content of your purchase, you must finalise your purchase by specifying the payment method. The sales contract between you and DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA enters into force when the order is confirmed with the confirmation e-mail “We have received your order”.

8. Possibility to change the order

Any changes you wish to make to the placed order can be communicated by sending a reply to the e-mail “We have received your order”, which you received when placing the order, or by contacting us via e-mail ( We will do our best to allow you to change your order, but we cannot guarantee that modifying an already placed order will actually be possible.

9. Payment terms

The price for the selected product is valid on the day of purchase, i.e. on the day of completion and submission of the order via the online store.

All prices are in euros (EUR) and include value added tax (VAT). Prices do not include delivery or postage charges. These are stated when calculating the order value before the electronic confirmation of the order. allows the following payment methods:

by credit or debit card (Mastercard, Maestro, Visa, Visa Electron, Discover, American Expresss

Payment cards

Making payments through our payment system is secure as it meets all security standards. We operate in accordance with the PCI DSS standard (Payment Card Industry Data Security Standard), which is provided by Stripe, the holder and manager of the payment system, with which DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA has concluded an agreement on accepting payment cards online.

The payment system is authorized by payment card issuers, which is marked with the logos “Verified by Visa” and “MasterCard secure code”. Each transaction is secured with SSL security certificates and all data is encrypted. The connection between the customer’s computer and the payment system is secure as it is based on the latest encryption standards. Card authorizations are performed in real time with immediate verification of data at banks. Card data is not stored on the server.

10. Delivery

Products will be delivered within 5 working days from the date of receiving the order confirmation to your email address. In the event of any unexpected complications or delays in your order, you will receive a notification via e-mail stating the estimated delivery time of the order.

We dispatch the ordered products to the address you entered during the order process. Delivery of products is performed by Pošta Slovenije.

If you are not available at the selected address during the delivery attempt, Pošta Slovenije will notify you of the pick-up options. You can pick up the package within 8 days at your post office or at a store/parcel locker. The delivery service will also be informing you via SMS to the telephone number you entered during the order process.

Delivery process:

Goods ordered on the website are posted in the shortest possible time. Preparations for your order to be posted or issued start as soon as you receive the e-mail that your order is in progress.

In order to deliver the ordered items as quickly as possible, we use the Post Office delivery. For orders placed on a Saturday, Sunday or public holiday, we will prepare the shipment on the first following business day.

The delivery service reserves the right to verify the identity of the recipient of the goods in an appropriate manner (access to personal or other documents), as this ensures that the ordered goods are delivered to the right customer.

DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA shall not be liable for any damage, destruction or inability to provide products due to war or civil unrest, strikes, industrial shutdown, failed delivery, fire, storm, flood or deluge, breakdown, intentional damage, theft or any other force majeure. DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA shall not cover any costs incurred in the event of a delay in the delivery of products. Also, it shall not cover costs in case of loss of the product or undelivered product. In the case of advance payment for the product, we will reimburse you for the purchase of the undelivered product to the same means of payment that was used to make the payment.

11. Complaints and information

In case of a complaint or request for additional information regarding the service, send us a message to the e-mail address or to the address:

Trg Prekomorskih brigad 1
1000 Ljubljana, Slovenia

12. Withdrawal from the contract and return of the product

The option to withdraw from the contract allows you to open the item, inspect it, and if it does not suit you, or if your expectations were different, withdraw from the purchase.

In case the received product does not suit you, let us know via e-mail ( within 14 days of receipt and then return the product to us within 14 days. The product must be returned to us undamaged and in unaltered quantity, unless it has been destroyed, damaged, lost or its quantity has decreased without the fault of the buyer.


The product you want to return must be:

unused, unworn, clean and undamaged, with attached labels and in original packaging;

products sold as a set must be returned together;

the packaging of products must remain originally sealed;

if you have already started using the product, withdrawal from the contract and return of the product is unfortunately no longer possible.

The buyer may inspect and test the goods received only to the extent strictly necessary to establish the facts and as is customary. Any “testing” that deviates from the above can be considered the use of the goods, and the buyer shall be responsible for reducing the value of the goods if the reduction is due to conduct not strictly necessary to determine the nature, properties and performance of the goods. We recommend that you carefully open the packaging and keep it intact, and keep the labels attached to the product until you are completely sure that the product is suitable.

Product return procedure:

Send the product that does not suit you to the address DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA, Trg Prekomorskih brigad 1, 1000 Ljubljana. Attach a copy of the original invoice and a completed return form to the product (fill in the RETURN FORM). After receiving the returned goods, we will transfer the purchase price to you within 14 days at the latest.

When returning products paid for with credit and debit cards, we return the purchase price to the payment card. It is not possible to refund the purchase price in cash.

The only cost incurred to you in connection with withdrawal from the contract is the cost of sending the goods via the local post office or other courier services. We do not accept Cash on Delivery shipments. We recommend that you do not forget to obtain a mailing receipt with a unique reference number, which serves as proof of mailing. If for any reason we do not receive your shipment or you have a question about receiving the returned item and refunding the purchase price, please provide this number in any communication with us.

Be sure to return items within the time period required by the Consumer Protection Act. Any items received after this period will be returned to your address at your expense. also allows the replacement of an item. If the received item does not meet your expectations, you can replace it with another one, which you can tell us on the withdrawal form.

The rights to exchange goods, receive a refund, call the warranty, report material defects and incorrectly performed services are regulated in more detail by the provisions of the Consumer Protection Act.

13. Complaints due to material defects and damaged shipments

The seller guarantees the quality of the products within the legal period, which begins with the delivery of the goods to the consumer, provided that the buyer has followed the instructions for use and maintenance of the product included in the package. The customer can file a complaint due to material defects in accordance with applicable law.

What makes a defect material? In particular, when the item does not have the characteristics that enable its normal use or when the customer is handed an item that does not match the model, the only exceptions being the models shown for information purposes.

How is the suitability of an item checked? It is checked against another, faultless item of the same type, and against the manufacturer’s statements or statements on the item itself.

How can you file a complaint due to a material defect? The buyer must inform us of any material defect at his or her own expense together with a detailed description of it within the statutory period. The buyer must also enable us to review the item by sending it to the address DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA, Trg Prekomorskih brigad 1, 1000 Ljubljana.

The provider shall be liable for damage to the products made during transport to the user. In the event of an obvious sign of damage (torn wrapper, deformation, etc.), the user must reject the shipment to avoid any complications in complaining about the damaged goods.

If upon receipt you noticed that the item or package was physically damaged, the contents were missing or showed signs of opening, but you did not immediately reject the shipment, you must initiate compensation proceedings with Pošta Slovenije. To do this, take the package to a post office no later than 30 days after receiving it. Remind postal employees that the Damaged Shipment Report form must be completed and signed. Together with Pošta Slovenije, we will make sure that the compensation is resolved in the shortest time possible.

14. The right to refuse service

If the provider considers that the user has violated applicable law or harmed the interests of the websites operated by the provider or its affiliates or subsidiaries, it may at any time and without notice cancel, modify, suspend or terminate the user’s orders or membership, including access to any content on the website for a particular user.

15. Product suitability

The offered product corresponds to the purpose as seen in the description and image of the product. Despite due care, errors in the description or image of the product may occur. At, we strive to ensure that the photos published next to the product description represent a realistic image of the product. However, it is still possible that the perception of an individual product based on a photograph is different than it may be later in physical contact with the product.

16. Exclusion of liability

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider shall not be liable for compensation for any loss, damage or costs (hereinafter: damage) incurred by the user due to the termination, inactivity or obstacles to the operation of the website.

The provider does not guarantee the accuracy, completeness and correctness of the content published on the website, nor does it assume responsibility for any damage that the user may suffer due to reliance on the published content.

The provider shall not be liable for any damage that may occur to the user’s hardware, software and other equipment due to the use of the website. The user must ensure adequate protection of the equipment (antivirus software, etc.) against access to and use of the website.

The user must ensure adequate security and confidentiality of the data used for registration / login to the website (e-mail address, password). The provider shall not be liable for any damage that may occur to the user due to unauthorized disclosure or use of login information.

17. Final provisions

The invalidity of any provision of these General Terms and Conditions, regardless of the reason, shall not result in the invalidity of these General Terms and Conditions as a whole. In such a case, the invalid provision shall be deemed to be unwritten, while these general terms and conditions shall remain in force, without the invalid provision.

18. Complaints and disputes respects the valid European legislation on consumer protection. makes every effort to fulfil its duty to establish an effective system for handling complaints and to appoint a person whom, in case of issues, the customer can contact by e-mail.

Any complaints are to be submitted to the e-mail address The appeal procedure is confidential. will confirm within five working days that it has received the complaint, inform the customer how long it will take to process it, and keep him or her informed about the progress. is aware that the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself is the essential feature of a consumer dispute, at least as far as court resolution is concerned. This is also the main hindrance to the consumer initiating a dispute in court. That is why strives to the best of its ability to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile is the competent court.

19. Out-of-court settlement of consumer disputes

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving a consumer dispute that could be initiated by a consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. DRUŠTVO ZA OŽIVLJANJE ZGODBE 2 KOLUTA, which as a provider of goods and services runs an online store in the area of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers HERE.

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EC) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

These general terms and conditions enter into force on 15 November 2020